Privacy Policy

PRIVACY POLICY

Last updated: 29.09.2026

"BigShopes", "we", “us” runs www.bigshopes.com. This policy explains what personal information we collect and how we use it.

Information we collect
- Name, phone number, email address, and billing and delivery address when you register or place an order.
- Order details and payment status. We do not store your card, UPI or bank details. Payments are processed securely by Razorpay.
- Basic technical information such as IP address, browser type and cookies, used to run the site and remember your cart.

How we use it
- To process, ship and deliver your orders, and to handle returns and refunds.
- To send order updates by SMS, WhatsApp or email.
- To provide customer support and prevent fraud.
- To meet legal, tax and GST requirements.

Who we share it with
We share only what is needed with:
- Razorpay, for payments
- Shiprocket and its courier partners, for delivery (name, phone and address)
- Sellers on BigShopes, for the orders you place with them
- Government authorities, when required by law
We do not sell your personal information.

Cookies
We use cookies to keep you logged in and remember your cart. See our Cookie Policy for details.

Keeping your data
We keep order and invoice records for as long as tax laws require. You can ask us to delete your account and any other personal data at any time.

Your rights
You can:
- Access the personal information we hold about you
- Ask us to correct or update it
- Ask us to delete your account and personal data (subject to records we must keep by law)
- Opt out of promotional messages at any time
To exercise any of these, contact us using the details below.

Contact us
If you have any questions about this policy or your personal information, email us at info@bigshopes.com or write to info@cannyheads.com